Worldwide Delivery Frequently Asked Questions Questions About Ordering Questions about Placed Orders and Shipping Questions about the Money Back Guarantee Other Common Questions Questions about Security and Privacy Online

How much does ordering from Official North Pole Mail cost?

The   prices   vary   depending   on   what   you   order   from   our   site.      Letters   from   Santa   start   at   $9.95(USD),   Nice   List   Certificates   at $7.95(USD),    and    Postcards    from    Santa    at    $5.95(USD).        At    only    $9.95(USD)    per    letter,    this    will    probably    be    the    most affordable   gift   you   purchase   this   year   and   will   more   than   likely   be   the   most   memorable   one   .   .   .      A   great   way   to   make   sure you   get   the   best   deals   every   year   is   to   sign   up   to   receive   our   Newsletters   and   Reminders   via   email.      We   are   always   sending out   coupon   codes   and   special   deals   that   are   limited   to   our   customers   who   receive   our   newsletters.      You   can   sign   up   for   our newsletters and reminders by Clicking Here.

How is ‘OfficialNorthPoleMail.com’ different from other websites selling

Letters from Santa?

"Official   North   Pole   Mail"   is   much   more   than   just   a   Letter   From   Santa.   It's   a   complete,   custom   letter   and   gift   bundle   that   is designed   completely   by   you!      We   don't   have   pre-bundled   packages,   we   allow   you   to   add   whatever   items(upgrades)   you   like to   your   Santa   Letter,   one   at   a   time,   so   each   package   not   only   fits   the   recipient   perfectly,   it   also   fits   your   budget   every   single time.      Every   kid   wants   a   present   directly   from   Santa,   and   "OfficialNorthPoleMail.com"   is   the   only   website   to   offer   such   a remarkable way to design each order! The original, and still the BEST!   Order yours TODAY!

How do I place an order online?

Ordering   is   easy   and   convenient!   Simply   select   the   'ORDER’   button   at   the   top   of   the   page.   You   will   then   receive   a   drop   down menu   asking   you   what   you   would   like   to   order,   then   just   select   the   item   you   want   to   order   and   the   site   will   direct   you   on your   way   to   completing   your   order.      If   you   are   ordering   a   Letter   from   Santa,   you   will   be   able   to   select   your   background, which   text   to   use   and   enter   your   child's   personalized   information.   And   with   our   new   Santa   Letter   Designer,   you'll   be   able   to edit   the   entire   Santa   Letter,   making   it   just   right!      Once   you   have   finished   customizing   your   letter   you   will   be   able   to   add   any of our wonderful Santa Letter Upgrades to make your order from Santa just right. Once   you   have   completed   the   design   process,   you'll   then   have   a   chance   to   review   your   order   and   we   will   email   you   a complete   copy   of   your   order   including   all   the   customizations   that   you   input.      You   then   will   be   emailed   a   payment   receipt once checkout is complete. It's simple, secure, and easy... Click Here to order now!

Can I place my order(s) by phone?

No.   To   guarantee   that   each   personalized   letter   from   Official   North   Pole   Mail   is   perfect;   our   online   ordering   feature   is   the safest and most accurate ordering method. Click Here to order now!

How do I personalize my child's letter from Santa?

During   the   ordering   process,   you'll   be   asked   to   edit   the   text   template   that   you   select   for   your   letter.      The   ordering   process will   ask   you   for   unique   things   that   only   Santa   would   know   and   input   those   into   the   letter   template   for   you.   You   will   even   get to edit the template itself to add even more customizations and personalizations. And   with   our   new   Santa   Letter   Designer,   you'll   be   able   to   edit   the   entire   Santa   Letter,   making   it   just   right!   It's   simple,   secure, and easy... Click Here to order now!

Can I use my own text for the Santa letter or copy/paste text?

YES!   Using   our   all   new   Santa   Letter   Designer   you   can   write   your   own   letter   from   start   to   finish!   You   can   even   copy/paste pre-written   text   into   your   Santa   Letter.   It   also   supports   using   other   languages.      It   will   be   written   just   like   you   see   it   on   the screen.   (Of   course,   you   could   always   use   one   of   our   unique,   pre-written   templates   as   a   starting   point,   too!)   Click   Here   to order now!

Do you offer a Santa letter for newborns?

SURE!   We   understand   how   important   a   baby's   first   Christmas   can   be!   That's   why   we   offer   two   different   special   letters written   just   for   newborns.   Just   place   your   order   as   normal   using   our   simple   Santa   Letter   Designer   and   select   the   'Baby’s First'   or   'Very   First   Xmas'   text   template   when   you   get   to   that   step   of   the   design   process.      (Tip:   The   background   you   choose for   your   Santa   Letter   doesn't   matter.      But   when   you   get   to   the   'Choose   the   text   template   for   your   letter'   section   is   where you want to select the right text.) Click Here to order now!

I have more than one child, will they receive the exact same letter from Santa?

Absolutely   Not!   Well   that   is   unless   you   just   ant   them   to,   you   see   we   offer   unique   templates   as   a   starting   point,   but   the   real power   is   in   our   new   Santa   Letter   Designer!   You'll   be   able   to   edit   each   Santa   Letter,   making   each   letter   completely   unique! Plus we have over 40+ text templates to start from so the combinations are endless. Click Here to order now!

Can I receive a discount if I order more than one Letter From Santa?

Sure!   Before   your   initial   order,   just   click   use   the   "Tell   A   Friend"   page   on   our   website.   We'll   give   you   an   instant   $2.00   off coupon   code   just   for   spreading   the   joy   of   a   Personalized   Santa   Letter   from   Official   North   Pole   Mail   to   others!   Click   Here   to Tell-A-Friend Now!

Do you sell any of the items in your Santa Letter packages individually?

Yes.   Some   of   the   Santa   Letter   gift   items   are   available   for   individual   sale.   In   fact   they   have   the   option   to   be   mailed   from Santa   as   well,   making   gift   giving   a   breeze.      Gift   items   that   are   available   for   individual   purchase   can   usually   be   found   by clicking   on   the   order   button   in   the   menu   bar   at   the   top   of   the   page   and   selecting   ‘Order   Gift   Items’   on   our   website..   Click Here to order Gift Items Now!

What are my payment options?

We   accept   online   orders   using   Visa,   Mastercard,   Discover,   and   American   Express.   You   can   even   use   your   Visa   or   Mastercard Debit   card.      We   also   accept   payments   via   PayPal   and   via   online   checks.      Note:   To   pay   via   online   check   you   must   be   a   active PayPal member. Click Here to order now!

Can I pay by personal check or money order?

No.   We   apologize   for   any   inconvenience.      However   you   can   pay   via   online   check   if   you   are   an   active   PayPal   member.   Click Here to order now!

Do you charge sales tax?

Sales   tax   will   only   be   assessed   for   orders   that   are   ordered   from   or   shipped   within   the   state   of   Alabama   (5%).   Click   Here   to order now!

Can I send a letter/postcard to an adult?

Yes.   But,   please   keep   in   mind   that   we   are   first   and   foremost   a   children's   Santa   letter   site.   Therefore   we   do   not   allow   adult content   in   any   letter   or   postcard.   Examples   of   adult   content   include   but,   are   not   limited   to:   profanity,   sexual   content, violence   and/or   drug   or   alcohol   use.   We   reserve   the   right   to   cancel   and   refuse   to   fill   any   order   we   deem   as   inappropriate content coming from Santa.   Click Here to order now!

Can I send a letter telling explaining to someone that Santa is not real or that he is dead?

No.   We   also   do   not   send   anything   saying   that   Santa   will   never   visit   someone   again   and/or   never   bring   them   presents   again. You   can   not   send   a   letter   saying   that   Santa   was   a   saint   that   died   many   years   ago   or   any   variation   to   the   story.      Our   website is   primarily   designed   to   keep   the   belief   in   Santa   Claus   alive   as   long   as   possible.   We   know   the   issue   will   come   up   as   children get   older   but   this   is   a   discussion   that   the   parent   needs   to   have   with   their   child   and   not   have   a   letter   sent   telling   them.      Click Here to order now!
Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering

When will my child's letter ship?

Orders   usually   ship   out   within   2   business   days   of   the   time   you   place   your   order!   Or   you   can   select   the   option   to   delay   your shipping   date   and   choose   from   a   wide   selection   of   dates   that   are   closer   to   Christmas   (A   $2   fee   applies   for   delaying   a package.)   If   you   select   a   delayed   date   then   your   package   will   be   prepared   and   then   binned   in   our   storage   facility   until   the date you have selected. Please   allow   up   to   10   days   for   your   First   Class   letters   and   package(s)   to   arrive.   We   recommend   purchasing   UPGRADED SHIPPING for faster delivery! Tracking will be provided when available.  First Class Letters do not receive tracking codes. Shipping times per the USPS shipping guidelines* (for U.S. orders): Parcel Post: 7 to 10 business days First Class: 4 to 6 business days Priority: 2 to 3 business days (Highly recommended!) *Please   note   International   delivery   varies   by   destination   and   customs   regulations.   International   shipments   may   require additional shipping time, Up to 21 days depending on their destination.  To   ensure   prompt   delivery,   OfficialNorthPoleMail.com   highly   recommends   ordering   early   and   upgrading   your   shipping   to Priority   Shipping.      We   do   not   suggest   delaying   your   shipping   date,    instead   we   suggest   receiving   the   package   early   and having   an   adult   remove   it   from   the   mailbox   and   put   it   up   for   safe   keeping   and   when   the   time   is   right   then   simply   put   the letter   or   package   back   into   the   mailbox   and   watch   the   Christmas   magic   happen.      That   way   you   are   not   on   pins   and   needles waiting   for   the   mail   to   arrive   and   you   can   choose   the   best   time   to   spring   the   surprise   and   avoid   any   delays   that   the   holiday mail system may bring.

How do I know if my Official North Pole Mail order went through?

Once   you've   completed   the   design   process,   you   will   receive   a   copy   of   what   you   have   added   to   your   shopping   cart,   once   you have   added   all   your   orders   to   your   shopping   cart   and   checked   out   you   will   be   emailed   a   receipt   for   your   purchase.      This email will include a ‘Order Number’ as well as a ‘Unique Item Number’ for each letter that you create.  Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to   your   SAFE   SENDERS   list   in   your   email   software!   This   will ensure you receive important emails regarding your order. Click Here to order now!

Why didn't I receive my email confirmation?

If   you   did   not   print   your   receipt   at   the   end   of   your   check   out,   the   email   receipt   may   have   been   sent   to   your   'SPAM'   folder.   If you   have   any   concerns   or   questions   with   your   order,   simply   contact   us   using   the   contact   us   link   at   the   top   of   the   page   in the menu bar. Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to   your   SAFE   SENDERS   list   in   your   email   software!   This   will ensure you receive important emails regarding your order. Contact Us Now!

How do I make changes to my order?

If   you   need   to   make   changes   to   your   order,   please   contact   us   immediately.   You   may   contact   us   using   the   contact   us   link   at the top of the page in the menu bar. (Note:   It   is   important   that   you   contact   us   within   24   hours   of   placing   your   order   to   make   any   necessary   changes.)   Contact Us Now!

Do you ship to PO Boxes?

Yes.   In   some   cases,   depending   on   your   package   design   the   package   may   not   fit   in   a   smaller   PO   Box   or   an   Apartment mailbox.   If   this   is   the   case   the   post   office   will   most   likely   leave   a   note   in   your   box   asking   you   to   pick   the   package   up   at   the post office counter instead. Click Here to order now!

Do you ship to Canada or Internationally?

YES!   We   currently   ship   worldwide,   which   includes   Canada   and   all   locations   outside   the   United   States.   We   stop   taking   First- Class   CANADIAN   and   INTERNATIONAL   orders   on   December   1st   each   year.      You   may   order   after   this   time   but   you   will   need to pay for upgraded shipping. Due   to   the   different   speed   and   reliability   of   customs   and   the   postal   system   in   different   countries   your   First   Class   orders   can take anywhere from 7 to 21 days to arrive at their destination. Click Here to order now!
Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping

Do you have a Money Back Guarantee?

YES!   It's   extremely   important   to   us   that   all   OfficialNorthPoleMail.com   customers   are   100%   satisfied   with   their   child's   custom "Personalized   Santa   Letter".   We   offer   a   30   day   (from   the   date   of   delivery),   no   questions   asked,   return   policy.   If   you   or   your child   are   not   completely   stunned   by   your   Custom   Personalized   Santa   Letter,   you   may   simply   send   it   back   and   receive   100% of your purchase price. We are the ONLY Santa site on the net to stand by such a bold guarantee! Click Here to order now!
Questions about the Money Back Guarantee

I signed up for your newsletters, how can I be sure to receive any e-mails from

OfficialNorthPoleMail.com?

Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to   your   SAFE   SENDERS   list   in   your   email   software.   Sign   Up for our Newsletter and Reminders by Clicking Here!

Do you have an affiliate program?

Yes, and it's a great way to earn extra holiday cash! Click Here to learn more!

How do I contact you if I have any additional questions?

If   you   have   any   concerns   or   questions   about   placing   an   order   or   if   you   have   already   placed   one   and   have   additional questions then simply contact us using the Contact Us link at the top of the page in the menu bar. Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to   your   SAFE   SENDERS   list   in   your   email   software!   This   will ensure you receive important emails regarding your message. Contact Us Now!
Other Common Questions Other Common Questions Other Common Questions

Are my online transactions with your site secure?

Absolutely!   At   OfficialNorthPoleMail.com   we   use   a   SECURE   checkout   with   SSL   Encryption,   the   safest   way   to   purchase.   You can   be   assured   your   transaction   is   SAFE.   Your   credit   card   statement   will   reflect   a   charge   by   'PERR   LETTERS'.      Official   North Pole   Mail   also   holds   a   website   identity   assurance   warranty   of   $50,000.   This   means   that   you   are   insured   for   up   to   $50,000 when   relying   on   the   information   provided   by   IdAuthority   on   this   site.      The   security   features   on   this   site   is   represented   by the   Commodo   Secure   Lock   Icon   that   floats   in   the   bottom   right   hand   corner   when   you   browse   our   website.      This   lock   is click-able and verifies our identity and that your transaction and information are secure. Click Here to order now!

How do you use my contact information?

Please read our Privacy Policy by Clicking Here.
Questions about Security and Privacy Online Questions about Security and Privacy Online
This site is protected by US copyrights ©2009-2017 www.OfficialNorthPoleMail.com A division of Internet Innovations® ((205-641-1222)) Ardmore, AL 35739
Frequently Asked Questions Questions About Ordering Questions about Placed Orders and Shipping Questions about the Money Back Guarantee Other Common Questions Questions about Security and Privacy Online

How much does ordering from Official North Pole

Mail cost?

The   prices   vary   depending   on   what   you   order   from   our   site.     Letters   from   Santa   start   at   $9.95(USD),   Nice   List   Certificates   at $7.95(USD),   and   Postcards   from   Santa   at   $5.95(USD).      At   only $9.95(USD)   per   letter,   this   will   probably   be   the   most   affordable gift   you   purchase   this   year   and   will   more   than   likely   be   the   most memorable   one   .   .   .      A   great   way   to   make   sure   you   get   the   best deals   every   year   is   to   sign   up   to   receive   our   Newsletter   and Reminders   via   email.      We   are   always   sending   out   coupon   codes and   special   deals   that   are   limited   to   our   customers   who   receive our    newsletters.        You    can    sign    up    for    our    newsletters    and reminders by Clicking Here.

How is ‘OfficialNorthPoleMail.com’ different from

other websites selling Letters from Santa?

"Official   North   Pole   Mail"   is   much   more   than   just   a   Letter   From Santa.    It's    a    complete,    custom    letter    and    gift    bundle    that    is designed    completely    by    you!        We    don't    have    pre-bundled packages,   we   allow   you   to   add   whatever   items(upgrades)   you like   to   your   Santa   Letter,   one   at   a   time,   so   each   package   not   only fits   the   recipient   perfectly,   it   also   fits   your   budget   every   single time.        Every    kid    wants    a    present    directly    from    Santa,    and "OfficialNorthPoleMail.com"   is   the   only   website   to   offer   such   a remarkable   way   to   design   each   order!   The   original,   and   still   the BEST!   Order yours TODAY!

How do I place an order online?

Ordering    is    easy    and    convenient!    Simply    select    the    'ORDER’ button   at   the   top   of   the   page.   You   will   then   receive   a   drop   down menu   asking   you   what   you   would   like   to   order,   then   just   select the   item   you   want   to   order   and   the   site   will   direct   you   on   your way   to   completing   your   order.      If   you   are   ordering   a   Letter   from Santa,   you   will   be   able   to   select   your   background,   which   text   to use   and   enter   your   child's   personalized   information.   And   with our   new   Santa   Letter   Designer,   you'll   be   able   to   edit   the   entire Santa    Letter,    making    it    just    right!        Once    you    have    finished customizing    your    letter    you    will    be    able    to    add    any    of    our wonderful    Santa    Letter    Upgrades    to    make    your    order    from Santa just right. Once   you   have   completed   the   design   process,   you'll   then   have   a chance   to   review   your   order   and   we   will   email   you   a   complete copy    of    your    order    including    all    the    customizations    that    you input.        You    then    will    be    emailed    a    payment    receipt    once checkout   is   complete.   It's   simple,   secure,   and   easy...   Click   Here to order now!

Can I place my order(s) by phone?

No.    To    guarantee    that    each    personalized    letter    from    Official North   Pole   Mail   is   perfect;   our   online   ordering   feature   is   the safest   and   most   accurate   ordering   method.   Click   Here   to   order now!

How do I personalize my child's letter from Santa?

During    the    ordering    process,    you'll    be    asked    to    edit    the    text template   that   you   select   for   your   letter.      The   ordering   process will   ask   you   for   unique   things   that   only   Santa   would   know   and input   those   into   the   letter   template   for   you.   You   will   even   get   to edit   the   template   itself   to   add   even   more   customizations   and personalizations. And   with   our   new   Santa   Letter   Designer,   you'll   be   able   to   edit the   entire   Santa   Letter,   making   it   just   right!   It's   simple,   secure, and easy... Click Here to order now!

Can I use my own text for the Santa letter or

copy/paste text?

YES!   Using   our   all   new   Santa   Letter   Designer   you   can   write   your own   letter   from   start   to   finish!   You   can   even   copy/paste   pre- written   text   into   your   Santa   Letter.   It   also   supports   using   other languages.      It   will   be   written   just   like   you   see   it   on   the   screen. (Of   course,   you   could   always   use   one   of   our   unique,   pre-written templates as a starting point, too!) Click Here to order now!

Do you offer a Santa letter for newborns?

SURE!   We   understand   how   important   a   baby's   first   Christmas can   be!   That's   why   we   offer   two   different   special   letters   written just   for   newborns.   Just   place   your   order   as   normal   using   our simple   Santa   Letter   Designer   and   select   the   'Baby’s   First'   or   'Very First    Xmas'    text    template    when    you    get    to    that    step    of    the design    process.        (Tip:    The    background    you    choose    for    your Santa   Letter   doesn't   matter.      But   when   you   get   to   the   'Choose the   text   template   for   your   letter'   section   is   where   you   want   to select the right text.) Click Here to order now!

I have more than one child, will they receive the

exact same letter from Santa?

Absolutely   Not!   Well   that   is   unless   you   just   ant   them   to,   you   see we    offer    unique    templates    as    a    starting    point,    but    the    real power   is   in   our   new   Santa   Letter   Designer!   You'll   be   able   to   edit each   Santa   Letter,   making   each   letter   completely   unique!   Plus we     have     over     40+     text     templates     to     start     from     so     the combinations are endless. Click Here to order now!

Can I receive a discount if I order more than one

Letter From Santa?

Sure!   Before   your   initial   order,   just   click   use   the   "Tell   A   Friend" page   on   our   website.   We'll   give   you   an   instant   $2.00   off   coupon code   just   for   spreading   the   joy   of   a   Personalized   Santa   Letter from   Official   North   Pole   Mail   to   others!   Click   Here   to   Tell-A- Friend Now!

Do you sell any of the items in your Santa Letter

packages individually?

Yes.    Some    of    the    Santa    Letter    gift    items    are    available    for individual   sale.   In   fact   they   have   the   option   to   be   mailed   from Santa   as   well,   making   gift   giving   a   breeze.      Gift   items   that   are available    for    individual    purchase    can    usually    be    found    by clicking   on   the   order   button   in   the   menu   bar   at   the   top   of   the page   and   selecting   ‘Order   Gift   Items’   on   our   website..   Click   Here to order Gift Items Now!

What are my payment options?

We   accept   online   orders   using   Visa,   Mastercard,   Discover,   and American   Express.   You   can   even   use   your   Visa   or   Mastercard Debit   card.      We   also   accept   payments   via   PayPal   and   via   online checks.      Note:   To   pay   via   online   check   you   must   be   a   active   PayPal member. Click Here to order now!

Can I pay by personal check or money order?

No.   We   apologize   for   any   inconvenience.      However   you   can   pay via   online   check   if   you   are   an   active   PayPal   member.   Click   Here to order now!

Do you charge sales tax?

Sales   tax   will   only   be   assessed   for   orders   that   are   ordered   from or    shipped    within    the    state    of    Alabama    (5%).    Click    Here    to order now!

Can I send a letter/postcard to an adult?

Yes.   But,   please   keep   in   mind   that   we   are   first   and   foremost   a children's    Santa    letter    site.    Therefore    we    do    not    allow    adult content   in   any   letter   or   postcard.   Examples   of   adult   content include    but,    are    not    limited    to:    profanity,    sexual    content, violence   and/or   drug   or   alcohol   use.   We   reserve   the   right   to cancel   and   refuse   to   fill   any   order   we   deem   as   inappropriate content coming from Santa.   Click Here to order now!

Can I send a letter telling explaining to someone

that Santa is not real or that he is dead?

No.   We   also   do   not   send   anything   saying   that   Santa   will   never visit   someone   again   and/or   never   bring   them   presents   again. You   can   not   send   a   letter   saying   that   Santa   was   a   saint   that   died many   years   ago   or   any   variation   to   the   story.      Our   website   is primarily   designed   to   keep   the   belief   in   Santa   Claus   alive   as   long as   possible.   We   know   the   issue   will   come   up   as   children   get older   but   this   is   a   discussion   that   the   parent   needs   to   have   with their   child   and   not   have   a   letter   sent   telling   them.      Click   Here   to order now!
Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering Questions About Ordering

When will my child's letter ship?

Orders   usually   ship   out   within   2   business   days   of   the   time   you place   your   order!   Or   you   can   select   the   option   to   delay   your shipping   date   and   choose   from   a   wide   selection   of   dates   that are    closer    to    Christmas    (A    $2    fee    applies    for    delaying    a package.)   If   you   select   a   delayed   date   then   your   package   will   be prepared   and   then   binned   in   our   storage   facility   until   the   date you have selected. Please    allow    up    to    10    days    for    your    First    Class    letters    and package(s)   to   arrive.   We   recommend   purchasing   UPGRADED SHIPPING   for   faster   delivery!   Tracking   will   be   provided   when available.  First Class Letters do not receive tracking codes. Shipping    times    per    the    USPS    shipping    guidelines*    (for    U.S. orders): Parcel Post: 7 to 10 business days First Class: 4 to 6 business days Priority: 2 to 3 business days (Highly recommended!) *Please   note   International   delivery   varies   by   destination   and customs     regulations.     International     shipments     may     require additional    shipping    time,    Up    to    21    days    depending    on    their destination.  To    ensure    prompt    delivery,    OfficialNorthPoleMail.com    highly recommends    ordering    early    and    upgrading    your    shipping    to Priority   Shipping.      We   do   not   suggest   delaying   your   shipping date,     instead    we    suggest    receiving    the    package    early    and having   an   adult   remove   it   from   the   mailbox   and   put   it   up   for safe   keeping   and   when   the   time   is   right   then   simply   put   the letter     or     package     back     into     the     mailbox     and     watch     the Christmas   magic   happen.      That   way   you   are   not   on   pins   and needles   waiting   for   the   mail   to   arrive   and   you   can   choose   the best   time   to   spring   the   surprise   and   avoid   any   delays   that   the holiday mail system may bring.

How do I know if my Official North Pole Mail order

went through?

Once   you've   completed   the   design   process,   you   will   receive   a copy   of   what   you   have   added   to   your   shopping   cart,   once   you have   added   all   your   orders   to   your   shopping   cart   and   checked out   you   will   be   emailed   a   receipt   for   your   purchase.      This   email will   include   a   ‘Order   Number’   as   well   as   a   ‘Unique   Item   Number’ for each letter that you create.  Be   sure   to   add   the   santasofficialnorthpolemail.com   domain   to your   SAFE   SENDERS   list   in   your   email   software!   This   will   ensure you   receive   important   emails   regarding   your   order.   Click   Here to order now!

Why didn't I receive my email confirmation?

If   you   did   not   print   your   receipt   at   the   end   of   your   check   out, the   email   receipt   may   have   been   sent   to   your   'SPAM'   folder.   If you   have   any   concerns   or   questions   with   your   order,   simply contact   us   using   the   contact   us   link   at   the   top   of   the   page   in   the menu bar. Be   sure   to   add   the   santasofficialnorthpolemail.com   domain   to your   SAFE   SENDERS   list   in   your   email   software!   This   will   ensure you   receive   important   emails   regarding   your   order.   Contact   Us Now!

How do I make changes to my order?

If   you   need   to   make   changes   to   your   order,   please   contact   us immediately.   You   may   contact   us   using   the   contact   us   link   at   the top of the page in the menu bar. (Note:   It   is   important   that   you   contact   us   within   24   hours   of placing   your   order   to   make   any   necessary   changes.)   Contact   Us Now!

Do you ship to PO Boxes?

Yes.    In    some    cases,    depending    on    your    package    design    the package    may    not    fit    in    a    smaller    PO    Box    or    an    Apartment mailbox.   If   this   is   the   case   the   post   office   will   most   likely   leave   a note   in   your   box   asking   you   to   pick   the   package   up   at   the   post office counter instead. Click Here to order now!

Do you ship to Canada or Internationally?

YES!   We   currently   ship   worldwide,   which   includes   Canada   and all    locations    outside    the    United    States.    We    stop    taking    First- Class   CANADIAN   and   INTERNATIONAL   orders   on   December   1st each   year.      You   may   order   after   this   time   but   you   will   need   to pay for upgraded shipping. Due   to   the   different   speed   and   reliability   of   customs   and   the postal   system   in   different   countries   your   First   Class   orders   can take   anywhere   from   7   to   21   days   to   arrive   at   their   destination. Click Here to order now!
Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping Questions about Placed Orders and Shipping

Do you have a Money Back Guarantee?

YES!        It's        extremely        important        to        us        that        all OfficialNorthPoleMail.com    customers    are    100%    satisfied    with their   child's   custom   "Personalized   Santa   Letter".   We   offer   a   30 day    (from    the    date    of    delivery),    no    questions    asked,    return policy.   If   you   or   your   child   are   not   completely   stunned   by   your Custom   Personalized   Santa   Letter,   you   may   simply   send   it   back and receive 100% of your purchase price. We   are   the   ONLY   Santa   site   on   the   net   to   stand   by   such   a   bold guarantee! Click Here to order now!
Questions about the Money Back Guarantee

I signed up for your newsletters, how can I be sure

to receive any e-mails from

OfficialNorthPoleMail.com?

Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to your   SAFE   SENDERS   list   in   your   email   software.   Sign   Up   for   our Newsletter and Reminders by Clicking Here!

Do you have an affiliate program?

Yes, and it's a great way to earn extra holiday cash! Click Here to learn more!

How do I contact you if I have any additional

questions?

If   you   have   any   concerns   or   questions   about   placing   an   order   or if   you   have   already   placed   one   and   have   additional   questions then   simply   contact   us   using   the   Contact   Us   link   at   the   top   of the page in the menu bar. Be   sure   to   add   the   @santasofficialnorthpolemail.com   domain   to your   SAFE   SENDERS   list   in   your   email   software!   This   will   ensure you   receive   important   emails   regarding   your   message.   Contact Us Now!
Other Common Questions Other Common Questions Other Common Questions

Are my online transactions with your site secure?

Absolutely!    At    OfficialNorthPoleMail.com    we    use    a    SECURE checkout   with   SSL   Encryption,   the   safest   way   to   purchase.   You can    be    assured    your    transaction    is    SAFE.    Your    credit    card statement   will   reflect   a   charge   by   'PERR   LETTERS'.      Official   North Pole   Mail   also   holds   a   website   identity   assurance   warranty   of $50,000.   This   means   that   you   are   insured   for   up   to   $50,000 when   relying   on   the   information   provided   by   IdAuthority   on   this site.      The   security   features   on   this   site   is   represented   by   the Commodo   Secure   Lock   Icon   that   floats   in   the   bottom   right   hand corner   when   you   browse   our   website.      This   lock   is   click-able   and verifies   our   identity   and   that   your   transaction   and   information are secure. Click Here to order now!

How do you use my contact information?

Please read our Privacy Policy by Clicking Here.
Questions about Security and Privacy Online Questions about Security and Privacy Online
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