Privacy Policy Effective Date: April 17, 2025 Last Updated: April 17, 2025 This Privacy Policy governs the collection, use, and disclosure of information by Official North Pole Mail ("Company," "we," "us," or "our") through the website located at www.OfficialNorthPoleMail.com ("Website"). By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website. 1. Information We Collect We collect the following types of information: • Personal Information: When you place an order, we collect your name, billing and shipping addresses, email address, phone number, and credit card information to process your transaction. • Usage Information: We may collect your IP address in cases of suspected fraud or for security purposes. We also track email engagement (e.g., opens, clicks, and conversions) for internal analysis. • Surveys and Testimonials: We may conduct surveys to improve our services or collect customer testimonials with your consent. Testimonials may include your name, but only with your prior approval. • Public Forums: If you participate in blogs, bulletin boards, or chat rooms on the Website, any information you share is publicly accessible and not covered by this Privacy Policy. • Cookies and Tracking Technologies: We use cookies to enhance your experience, such as streamlining the ordering process. Cookies store customer identification information and are standard across most websites. You may disable cookies through your browser settings, but this may affect Website functionality. We may also use web beacons to track user interactions. 2. Use of Information We use your information for the following purposes: • To process and fulfill orders. • To provide customer support and respond to inquiries. • To conduct internal marketing research and improve our services. • To send promotional emails, circulars, or special offers, if you have opted in to receive them. 3. Sharing of Information We do not sell or rent your Personal Information to third parties. We may share your information with: • Authorized Partners: Trusted partners, such as payment processors (e.g., PayPal) or customer service providers, who assist in delivering our services. These partners are contractually obligated to protect your information and use it solely for the specified purposes. • Legal Obligations: We may disclose your information if required by law, to comply with a court order, or to protect our rights, property, or safety. 4. Change of Ownership In the event of a merger, acquisition, or sale of all or part of our assets, we will notify you via email or a prominent notice on the Website regarding any changes in ownership or use of your Personal Information, as well as your options concerning your information. 5. Data Security We prioritize the security of your Personal Information by using Secure Sockets Layer (SSL) encryption for data transmission and storing information on secure servers with advanced firewall technology. However, due to the open nature of the internet, we cannot guarantee complete protection against unauthorized access. By using the Website, you acknowledge and accept these risks. 6. Data Retention We retain your Personal Information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. To request account cancellation or data deletion, contact us at marketing@officialnorthpolemail.com . 7. Opt-Out Options You may opt out of receiving promotional emails or physical mail by: • Emailing marketing@officialnorthpolemail.com with "NO E-MAIL" in the subject line to unsubscribe from emails. • Emailing marketing@officialnorthpolemail.com with "NO SNAIL MAIL" in the subject line, including your name, address, and zip code, to stop physical mail. 8. Children’s Privacy The Website is intended for adult use, and our products are designed to be purchased by adults. We do not knowingly collect Personal Information from children under 13. If we discover such information has been collected, we will promptly delete it. To report such cases, contact us at marketing@officialnorthpolemail.com . 9. Third-Party Links The Website may contain links to third-party websites or advertisements. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing information. 10. Cookies and Tracking Cookies are used to streamline ordering and enhance user experience. Third-party cookies from linked websites are not controlled by us and are not subject to this Privacy Policy. Contact third parties directly for information about their cookie practices. Disabling cookies may limit Website functionality. 11. Contests and Promotions If you enter a contest or promotion, we use your entry information for notification and verification purposes. You may opt in to receive future communications, with the option to unsubscribe at any time as outlined in Section 7. 12. Data Storage and Processing Your Personal Information is stored and processed in the United States. By using the Website, you consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your jurisdiction. 13. Updates to Personal Information To update or correct your Personal Information, contact us at marketing@officialnorthpolemail.com . 14. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. If material changes are made, we will notify you via email or a prominent notice on the Website before the changes take effect. Your continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy. 15. Contact Us For questions, concerns, or requests regarding this Privacy Policy, please contact: Official North Pole Mail Attn: Customer Service – Privacy P.O. Box 154 Ardmore, TN 38449 USA Email: marketing@officialnorthpolemail.com Phone: 1-205-641-1222 By using the Website, you acknowledge that you have read, understood, and agree to this Privacy Policy. © 2025 Official North Pole Mail. All rights reserved.